Agency

Oficina del Procurador del Paciente (OPP)

Handles patient claims over violations of their rights by insurers, mental health organisations or health service providers. Under Act 47-2017 it summarily adjudicates, within no more than 72 hours, denials and delays relating to hospitalisation and emergencies.

Agency's official site

Guides related to this agency

Health

Complaint to the Patient Advocate: health plan, hospital or provider

It covers insurers, mental health organisations and health service providers. It can be filed with a phone call.

August 14, 2026

Health

The plan will not authorise hospitalisation: the 72-hour procedure

Act 47-2017 stays the insurer’s determination and requires the Patient Advocate to resolve within 72 hours.

August 14, 2026

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