How to put LUMA service in your name
The service transfer: the seven requirements, the meter number, and why you do not need a use permit.
August 13, 2026
Public Utilities
Electricity, water, tolls and other essential services.
13 guides
How to request new electric service from LUMA
The eight requirements LUMA asks for, why the use permit is needed, and how this differs from a transfer.
August 13, 2026
How to cancel LUMA service when you move out
Service disconnection: the single requirement, the three ways to request it, and why not to leave it pending.
August 13, 2026
How to submit your own meter reading to avoid estimated bills
The route LUMA publishes so your bill comes from your real consumption and not an estimate.
August 13, 2026
How to request the electric credit for medical equipment (Act 152)
The 50% credit for life-preserving equipment, and how it reaches 100% with the Familia letter.
August 13, 2026
How to report a streetlight that is out or damaged
LUMA’s streetlight repair request: where to file it and what is worth having noted down.
August 13, 2026
How to request tree trimming near power lines
LUMA’s trimming request, where to file it, and why it is not solved with a ladder.
August 13, 2026
How to register your generator with LUMA
The generator registration LUMA asks for, why it exists, and where to do it.
August 13, 2026
How to claim damaged equipment from LUMA after a power surge
The formal damage claim, what documents LUMA asks for, and why it cannot be filed online.
August 13, 2026
How to dispute a LUMA bill that does not add up
The bill inquiry, how to submit your own meter reading, and the medical equipment credit.
August 13, 2026
How to report a water leak or an outage in Puerto Rico
Which AAA number to call, at what hours, and what else you can resolve on the same call.
August 13, 2026
Your electric bill claim was denied: review before the Energy Bureau
You must exhaust the informal process with the company first. Then the amount decides whether your case goes summary or ordinary.
August 14, 2026
How to file a consumer complaint with DACO
Three routes: online, on paper at a regional office, or by phone at 787-722-7555. And there is no single form.
August 14, 2026
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Nutrition assistance, health coverage, WIC, housing help and other assistance programs.
1 guide
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7 guides
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7 guides
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5 guides
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7 guides
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5 guides
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0 guides
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1 guide
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